Grievance Redressal Policy

At Stock Axis Ventures, we believe that client service is a crucial pillar for sustained business growth. Delivering exemplary service across all touchpoints is essential, especially as we operate on a direct-to-client model. Prompt and efficient handling of client interactions is key to fostering trust and maintaining long-term relationships.

Client queries and complaints represent an important voice of the client. This policy outlines our structured grievance redressal framework, supported by a robust review mechanism aimed at minimizing the recurrence of similar issues in the future.

Core Principles of Our Grievance Redressal Policy

• Clients will be treated fairly, respectfully, and professionally at all times.

• Complaints and queries raised by clients will be addressed courteously and in a timely manner.

• All concerns will be handled efficiently, fairly, and transparently.

Scope of Grievances

Clients may raise grievances related to, but not limited to:

• Non-receipt of research reports

• Missing pages or incomplete downloads of reports

• Any other deficiency in the research services provided by Stock Axis Ventures

Grievance Redressal Procedure

1. Initial Grievance Submission
   Clients can raise their concerns or complaints in writing by:

   • Emailing the Grievance Redressal Team at: support@stockaxisventures.com

   • Sending a physical letter to the following address:
     Parakhet, near RICCO Industrial Chouraha, Kaladwas, Udaipur, Rajasthan, 313001

   Grievances will be acknowledged and resolved within 7 (seven) business days, or within any other timeline as specified by SEBI under the Research Analyst Regulations.

2. Escalation to the Research Analyst
   If a client does not receive a response within 7 business days, they may escalate the matter to the designated Research Analyst by emailing: support@stockaxisventures.com

   A response will be provided within 2 business days, and every effort will be made to resolve the grievance within 21 business days from the date of initial complaint.

3. Escalation to SEBI
   If the client is not satisfied with the response from Stock Axis Ventures, they may escalate the matter to SEBI through any of the following options:

   • File a complaint on SEBI SCORES Portal: https://scores.sebi.gov.in

   • Use the SEBI SARATHI mobile application, downloadable from:

     • Google Play Store

     • Apple App Store

4. Online Dispute Resolution (ODR) Mechanism
   If the grievance remains unresolved after following the above steps, the client may initiate dispute resolution through the Smart ODR Portal: https://smartodr.in/login

5. Eligibility for ODR
   The dispute resolution process through the ODR Portal may be initiated only if:

   • The complaint is not under active consideration by SEBI through the SCORES system

   • The issue is not currently pending before any court, tribunal, arbitral body, or consumer forum

   • The issue is arbitrable under Indian law and is not barred due to ongoing insolvency or liquidation proceedings

We are committed to resolving every client concern fairly and in the shortest possible time, while continuously improving our processes to ensure a seamless service experience.