Grievance Redressal Policy

At Stock Axis Ventures, we believe that client service is a crucial pillar for sustained business growth. Delivering exemplary service across all touchpoints is essential, especially as we operate on a direct-to-client model. Prompt and efficient handling of client interactions is key to fostering trust and maintaining long-term relationships.

Client queries and complaints represent an important voice of the client. This policy outlines our structured grievance redressal framework, supported by a robust review mechanism aimed at minimizing the recurrence of similar issues in the future.

Core Principles of Our Grievance Redressal Policy

• Clients will be treated fairly, respectfully, and professionally at all times.

• Complaints and queries raised by clients will be addressed courteously and in a timely manner.

• All concerns will be handled efficiently, fairly, and transparently.

Scope of Grievances

Clients may raise grievances related to, but not limited to:

• Non-receipt of research reports

• Missing pages or incomplete downloads of reports

• Any other deficiency in the research services provided by Stock Axis Ventures

Grievance Redressal

Level 1: Not Satisfied with our previous response?